OXYRooms Privacy Notice

OXYRooms is committed to protecting your information. This privacy notice provides details about the information we collect about you, how we use it and how we protect it. It also explains your rights and how to contact us if you have questions about how we use your information.


Information about OXY

In this privacy notice, references to “OXY”, “OXYRooms”, “we” or “us” or “our” are to Oravel Stays Singapore Pte. Limited (a company incorporated under the laws of Singapore) and its parent company and its subsidiaries (the “OXY Group”).

Depending on where and how you interact with us (e.g. by using our app or by walking into one of our OXY-branded accommodations or booking an OXY-branded accommodation via a third party travel agency) different companies within OXY will process your information. You can find out more about the OXY companies that handle your information, including which company makes decisions about how your information is handled, bycontacting us.


Scope of our privacy notice

This notice applies to anyone who interacts with us in relation to our products and services (“you“, ”your”), via any channel (e.g. app, website, email, phone, walk-ins to OXY-branded accommodations, booking an OXY-branded accommodation via a third party travel agency, etc.). We may give you additional privacy notices if required for specific interactions.

If you book a stay through us at one of our partners’ guest houses, hotels and other lodgings (i.e. you stay at a property that is managed by someone other than us), the owner or manager of that property will process your information. You should read the privacy notice provided to you by the owner or manager of the property you are staying at for information on how they will handle your information.


Ways in which we obtain personal information

We obtain personal information from you and from travel agents and others who book accommodation for you.

Where you provide us with information about other individuals (e.g. the names of others who you will stay at the accommodation you book), you must ensure that they have seen a copy of this privacy policy and are comfortable with you doing this.

We obtain personal information from you through your interactions with us, including by telephone (please note that we record or monitor our calls for compliance and quality assurance purposes), by email, via our websites, via our apps, via post, via, social media or face to face e.g. in our OXY-branded accommodations or when you meet an OXY agent.


Categories of personal information

We process two categories of personal information about you and/or, where applicable, others whom you have booked accommodation for, namely:

  • • Standard personal information (e.g. information we use to contact you, identify you or manage our relationship with you); and
  • • Special categories of information (e.g. if you have indicated a halal or kosher food preference or have chosen to let us know that you have a medical condition requiring special accommodations).

Purposes and lawful grounds of our processing personal information

We process your personal information for the purposes set out in this notice, based on the legal grounds set out under the Read More text. Different legal grounds apply depending on what category of personal information we process. Standard personal information is normally processed by us on the basis that it is necessary for the performance of a contract, our or a third parties’ legitimate interests or law. Further information about this and special category processing grounds is set out below.


Legitimate interests

We process your personal information for a number of legitimate interests, including providing you with services, administering our relationship with you, for marketing and service/product improvement purposes and in order to exercise our rights or handle claims. More detailed information about our legitimate interests is set out below.


Marketing and Preferences

We use your personal information to send you marketing by post, telephone, social media platforms, email, SMS, application notifications and silent notifications to track installation status of the application. We may also use your personal information to carry out online paid marketing activities in the nature of retargeting.

We also use technology to help us understand your personal preferences and interests so that we can send recommendations and marketing communications that are likely to be of more interest to you. Using technology in this way is sometimes known as profiling.


Analytics and Advertising Services Provided by Others

Third parties provide us with audience measurement and analytics services that analyse your online interactions (both with the OXY and other websites), serve you with tailored marketing and report on the performance of that marketing. We also use Google Place API to make suggestions based on your location or search strings.

We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services, as well as when you visit other online sites and services. For more information about these technologies and service providers, please refer to our Cookie Statement.


Sharing your information

We share your information within the OXY Group and with others who help us provide services to you (e.g. your accommodation provider). We also share your information in accordance with the law. For more information on who we share your information with, please expand this section.

Where we share your personal information, appropriate protections will be in place to protect your personal information as required by data protection laws. Sometimes, we may share information in an aggregated, pseudonymised and/or anonymised form which cannot reasonably be used to identify an individual.